Privacy Policy

Last updated: 5th December 2024

This Privacy Policy describes how our iOS application ("the Application") collects, uses, and protects your personal information when you use our services. By downloading and using the Application, you agree to the terms of this policy.

1. Information Collected

We collect various types of information as part of your use of the Application, including:

• Anonymous User Identification: Users are identified within the Application using an anonymized UUID (Universally Unique Identifier). We do not collect names, surnames, email addresses, IP address, or any personal identification numbers.
• Pseudonym and Academic Information: We collect a nickname (pseudo), country of residence, school class, and academic level to tailor our responses to your needs.
• Device Information: Details about your device, including model, operating system, and language settings.
• Academic Data: We collect the content of the questions or problems you submit through the Application, including text, images, or other media.
• User-Generated Content: We collect the content you create or publish through the Application, including photos, comments, messages, feedback, and interactions with other users.
• Messages and AI Chats: Conversations between you and our AI models are collected to improve the accuracy and effectiveness of responses and service improvements.
• Payment Information: When you make a purchase within the Application, payments are processed securely by Apple through the App Store. We do not have access to your credit card details or billing information. However, we may collect and process the following transaction-related data: Product Identifier, Transaction ID, Purchase Date, Subscription Status, Offer Identifier. Apple may provide us with updates regarding subscription changes, renewals, cancellations, or refunds to ensure correct access to purchased content. If you request a refund, Apple processes it directly according to their policies.

2. Use of Information

The information collected is used for the following purposes:

• To Provide and Improve Services: We use your information to deliver and enhance the features of the Application, personalize your experience, and improve overall functionality.
• For AI Model Training and Improvement: Conversations, questions, and user-generated content may be analyzed to enhance the performance of our AI models.
• For Communication: We may contact you with important updates, support messages, or promotional offers, as permitted by law.
• To Ensure Security: We may use device information to detect and prevent fraud or unauthorized access to our Application.

3. Sharing of Information

We do not sell or rent your personal information to third parties. We may share information with:

• Service Providers: who assist us in operating the Application, such as hosting services, customer support, and analytics, and are bound by confidentiality agreements.
• AI Partners: We share user-generated content, such as text and images, with third-party AI service providers to improve response quality and enhance AI model capabilities. These providers are required to protect your data in compliance with privacy laws.
• Legal Compliance: We may disclose your information if required by law or in response to valid requests by public authorities.

4. Data Security

We implement security measures to protect your personal information. However, no electronic storage method is 100% secure, and we cannot guarantee absolute security.

5. User Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right to Access: You may request to see the personal information we hold about you.
• Right to Rectification: You may request corrections to inaccurate or incomplete data.
• Right to Deletion: You may request the deletion of your data, subject to legal and contractual obligations.
• Right to Restrict Processing: You may ask us to limit how we use your information.
• Right to Object: You may object to the processing of your data for certain purposes, including marketing.
• Right to Data Portability: You may request a copy of your data in a structured format.

To exercise these rights, please contact us at: support@cogito-app.com.

6. Children's Privacy

The Application is not intended for children under the age of 4. We do not knowingly collect personal information from children under 4. If you believe we have collected such information, please contact us to have it removed.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and the updated date will be revised accordingly.

8. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at: support@cogito-app.com